K9 Cruiser Extended Warranty

1. What's Covered, and For How Long

When	What happened	What you get
Days 0–30	You changed your mind — unused	Full refund, and we pay the return shipping
Days 0–60	You ordered the wrong size	Free size exchange, free both ways
Days 0–365	It ripped or tore in normal use	Free replacement
Years 0–3	Any damage that stops it working properly, however it happened	Replacement at half of what you paid

Coverage starts the day your order is delivered.

2. Your 30-Day Money-Back Guarantee

Change your mind within 30 days of delivery and we'll refund the full purchase price.

The Cruiser needs to come back unused, undamaged, complete and in its original packaging. That means three things: the Cruiser, the carry case, and both safety belts.

Still counts as unused = you opened the box, unfolded the Cruiser, held it up to your car or your dog, decided it wasn't right, and packed it away again — clean, dry and complete.

Counts as used = it has been fitted in a vehicle or a dog has sat on it; it carries pet hair, dirt, paw prints, water marks or odor; it is creased or stretched from use; parts, straps or hardware are missing; tags have been removed; it has been washed; or it is damaged in any way.

Send us a few photos when you start your return. It takes a minute, it tells you straight away whether the return will be approved, and it saves you packing up an item we can't accept.

We pay the return shipping and there is no restocking fee. Your refund goes back to your original payment method within three business days of the Cruiser reaching us.

Once a Cruiser has been used, this section closes. Sections 3, 4 and 5 still apply.

3. Free Size Exchanges — First 60 Days

Most people know inside a week whether they ordered the right size, but plenty of Cruisers are bought ahead of a trip and not fitted until the day. So you have 60 days from delivery to swap sizes, free in both directions.

Fitting it in your vehicle is fine — that's the only way to tell. We ask that it comes back clean and undamaged, with the carry case and both belts, and that it hasn't carried a dog.

How it works:

Tell us which size you have and which you need, and send a photo of it in your vehicle. The photo lets us confirm the new size will fit before we ship it. Our Check Your Fit tool on the product page is a good second opinion.
We email your prepaid return label and ship the new size right away. You don't wait for the old one to reach us.
If the two sizes are different prices, we settle the difference either way — we charge it, or we refund it.

A size exchange keeps your coverage. Your new size arrives with a fresh 30-day money-back window, and your 365-day and 3-year windows continue to run from the delivery date of your original order.

One size exchange per order.

4. 365-Day Rip & Tear Protection

For a full year from delivery, if your Cruiser rips or tears in normal use, we replace it free. You keep the original — there's nothing to send back.

This covers the product giving way where it's held together:

Seams on the seat — stitching opening, panels separating, fabric tearing along a seam
The straps — a strap tearing, splitting, or pulling away from where it's sewn or anchored

Normal use = the Cruiser installed as described in the instructions, in a vehicle it's sized for, carrying a dog. We don't ask how many trips you've taken or how big your dog is.

A rip or a tear = the Cruiser came apart where it was put together — stitching opened, a panel pulled away from the panel next to it, or a strap tore or separated from its anchor. Nothing was done to it. It gave way on its own.

Anything else is not a rip or a tear, and this section doesn't cover it:

Your dog chewed, bit, clawed or dug through it
Something sharp in the vehicle cut or punctured it
It was burned, scorched or melted
It was stained or soaked by fuel, solvent, paint or anything else spilled in the vehicle
It was damaged in an accident
It was installed in a vehicle it isn't sized for, or anchored to something other than the headrests and seat anchors it's designed for

None of that leaves you without cover. Every one of those is covered by the 3-year damage protection in Section 5, which replaces your Cruiser at half of what you paid. The difference between the two sections is only what it costs you: a rip or a tear in normal use is free, and everything else is half price.

Normal wear isn't damage. Fading from sun exposure, surface scuffing, pilling, or a loose thread that hasn't opened a seam — a Cruiser showing those still works, so neither section applies.

A rip & tear replacement is a one-time replacement. See Section 6.

5. 3-Year Damage Protection — Half-Price Replacement

For three years from delivery, if anything happens to your K9 Cruiser that stops it working properly, we'll send you a new one at half of what you paid for the original.

However it happened. This is the part people don't expect, so we'll be plain about it. All of the following are covered:

Your dog chewed, bit, clawed or dug through it
A buckle, clip, zipper, hook or anchor point broke
The waterproof backing cracked, split, peeled, or stopped keeping water out
Fabric separated from the backing
It was cut, punctured, burned or stained by something in the vehicle
It was damaged in an accident
A seam or strap gave way after your first year is up

We don't ask you to prove what happened or whose fault it was. If the photos show a Cruiser that can no longer do its job, that's the whole test.

What you do. Email us photos of the damage and your order number. We'll confirm the price — half of what you actually paid for that Cruiser on your order — take the payment, and ship your new Cruiser. You keep the damaged one. There's nothing to send back.

What you get. A brand-new Cruiser in the size you had. If that size or color is no longer available, we'll send the nearest equivalent and tell you before we ship.

One per order, and the Cruiser we send is a one-time, final replacement — see Section 6.

Our liability is limited to replacement of the product as described on this page. We are not liable for incidental or consequential damages, including damage to vehicle interiors, upholstery, carpeting or electronics, or for any loss of use. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above may not apply to you. This coverage gives you specific legal rights, and you may also have other rights which vary from state to state.

6. About Replacements

A replacement closes out the coverage on that order. Whatever we send you under Section 4 or Section 5 is a one-time, final replacement: it carries no 30-day money-back window, no rip & tear protection and no damage protection of its own, and it is not returnable or refundable.

There is one exception. If your original Cruiser arrived damaged, faulty or incorrect, your replacement arrives with full coverage — a fresh 30-day money-back window, a fresh 365 days of rip & tear protection, and a fresh three years of damage protection, all running from the day the replacement is delivered. You never received a working Cruiser, so your coverage starts when you do.

The same applies if a replacement itself turns up damaged or is the wrong item. That's our error, and we'll put it right.

7. How to Make a Claim

Email info@petsvetsupply.com or use the form at petsvetsupply.com/pages/contact, and include:

Your order number
Photos — a close-up of the damage and one wider shot showing the whole Cruiser
One line on what happened and when you noticed it

We answer every claim within one business day, Monday to Friday, and if we need anything else we'll ask.

8. Fair Use of This Coverage

This coverage is here for people who bought a Cruiser and ran into a problem with it. We'll take a closer look, and may decline a claim, where:

The same customer or address has claimed repeatedly across multiple orders
The photos show damage that doesn't match what was described
Items were kept after a refund was issued for them
The Cruiser has been cut, resewn, dyed, glued or otherwise altered
The Cruiser is in commercial use — rideshare, taxi, kennel, grooming, breeding, rescue transport or any other business use
The Cruiser was bought somewhere other than petsvetsupply.com
A chargeback has already been opened for the same order

This coverage applies to up to two units of the same product per order. If you bought Cruisers for several vehicles or as gifts, email us first and we'll sort something out.

Where a claim is borderline, we'd rather be generous than right.

9. Need Help?

Email info@petsvetsupply.com or use the form at petsvetsupply.com/pages/contact. We're a small US-based team and we read everything. Tell us the problem in your own words and we'll take it from there.

Last updated: November 2026