Refund policy
30 Days Risk-Free Returns
At PetsVet Supply we strive to deliver you the best in quality and value, if for any reason you are not satisfied with your order we are happy to take back the product and issue you a full refund of your purchase.
Please review the details below to understand how we ensure a hassle-free return experience.
Eligibility for Returns
- Returns are accepted within 30 days of purchase for both used and new products.
Non-Eligible Returns
- Returns are not accepted under this policy for excessive wear, extreme misuse, or permanent customer-caused damage.
- Original shipping charges and any shipping insurance/package protection fees are non-refundable.
Time-frame for Returns
- Returns must be initiated within 30 days of purchase.
- Once your return is approved and we email you a return shipping label, you have 30 days from the date the label is issued to ship the item back to us.
- Items not shipped back within 30 days of the label being issued are no longer eligible for a refund or replacement, and the return will be closed.
- Claims made after this period are not eligible for refund or replacement.
How to Request a Return
- Contact Us: Email us at info@petsvetsupply.com with your order number and reason for return.
- Approval: Once your return request is reviewed and approved, we'll provide detailed return instructions.
- Shipping: We will provide the return shipping label at no additional cost. Please drop the package off with the carrier within 30 days of receiving your label.
Refunds and Replacements
- Approved returns will result in either:
- A replacement product shipped at no additional cost.
- A full refund to your original payment method.
- Once your return is received, we process refunds promptly and keep you updated — we're committed to easy, hassle-free refunds.
Exclusions
- Custom or clearance items are not eligible for returns.
Rip & Tear Warranty
- If your product develops a rip or tear within 30 days of delivery, we'll replace it free of charge.
- How to claim: Email info@petsvetsupply.com with your order number and a quick photo of the damage. Once approved, we'll send a brand-new replacement at no cost.
- Not covered: Customer-made alterations.
We are dedicated to ensuring you love your purchase and your furry friend stays happy and comfortable. For any questions or assistance, reach out to us anytime at info@petsvetsupply.com or call (307) 461-9679.
Thank you for choosing PetsVet Supply!